HERAIS Technical Support offers a broad repair and maintenance program, personal technical support and a selection of service level / maintenance contracts. As a recognized national accredited service agent for international manufacturers and suppliers, you are also guaranteed original spare parts.
In our people, product, and service, we hope to perform to the total satisfaction of our clients ensuring you are empowered to make more accurate diagnostic decisions, advance research methods and results, and improve production performance.
The ability to repair, maintain and calibrate HERAIS instrumentation that we supply is an important aspect of our overall customer service policy. Accordingly, we offer a range of service and repair options including:
- On-site service and repairs
- Installation
- Service contracts or preventative service agreements
- Pressure testing and certification
- Third-party certifications
TECHNICAL SERVICE LEVEL AGREEMENTS ON NEW EQUIPMENT
Our customer support program is designed to help you protect the value of your investment by maximizing the useable life of HERAIS supplied products and the availability of the equipment & furniture in your place.
We offer Service Level Agreement on a wide range of new equipment purchased from HERAIS. The Service Level Agreements include full comprehensive servicing and repairs, including spare parts, for up to two years. Service Level Agreement customers are assured of priority scheduling, faster response, and access to all the experts that are available to us within our regional, national, and global network.
- Save on maintenance costs
- Eliminate breakdowns
- Reduce downtime
- Peace of mind
TRAINING
End-user training is given on HERAIS products, furniture & equipment sold by HERAIS as required. We can also organize workshops and seminars on various topics related to our HERAIS products and HERAIS TOTAL SOLUTIONS.
INSTALLATIONS
All Furniture, equipment or any product sold by HERAIS includes installation. Our technicians are all qualified to install all our furniture and equipment.
For more info:
Technical Support Manager
+1 519 800 1353
raja@herais.ca
