HERAIS INTERNATIONAL GENERAL TRADING LTD. (HERAIS), will consistently provide laboratory furniture products and services that meet or exceed the requirements and expectations of our customers.
We will actively pursue quality improvements through programs that enable each employee to do their job right the first time and every time.
The company’s policy is to continuously improve our products, services and operations so that we constantly offer customers superior value.
Product and service that we deliver, we will strive to exceed our customers’ expectations. Our standard of performance is 100% satisfaction.
Customers’ needs and requirements must be met (through a market driven approach to business).
Quality must be designed in and built-in (to be prevention driven instead of correction driven).
Processes must be “capable” to both for manufacturing and business processes.
Processes must be kept under strict control (using SPC as the basic tool) investment for quality improvement must be equal or greater than a defined percentage of sales.
Quality systems must meet ISO 9001 & SEFA procedure requirements.
Managers must be measured on quality results.
Training on quality is a basic motivation and improvement tool.
Product and process quality are the direct responsibility of all manufacturing personnel.
Similarly R&D, Design Engineering and Marketing are responsible for design quality of processes and products.
The President of HERAIS has formulated the quality policy. The policy is explained and discussed at the general orientation training given to all new employees and has been reviewed with all current employees. All employees are expected to know what the quality policy means to them as it affects their job or position within the company. The policy is posted in prominent locations.